🚀 New: AI Support Assistant

Professional Helpdesk for Your Company

Elevate your customer support with smart ticket management, automated scheduling, and built-in quality assurance.

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8+ Languages
99.9% Uptime
24/7 Support
support_agent Emikon Helpdesk
home confirmation_number science account_circle Admin
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Unassigned 8
engineering
Active 24
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Closed 156
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Total 188
person_off Unassigned Tickets 8
#18472Server error 500Critical
#18471Login timeoutMajor
#18470UI alignment fixMinor
#18469Text typoTrivial
groups Workload
Marko P.
6
Ana M.
4
Ivan S.
9
bolt Quick Actions
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science
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search Search tickets...
All 188 Open 32 Mine 12
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ID Subject Status Assignee
#18472Server error 500 on checkoutTo Do—
#18468Database connection timeoutActiveMP
#18465Export to PDF not workingClosedAM
#18462Email notifications delayedActiveIS
#18459Update user documentationTo Do—
1-5 of 188
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science QA Testing
All 12 Pass 8 Partial 3 Fail 1
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#18465 Export to PDF
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#18458 User registration
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#18452 Search filter
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#18447 Report generator
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#18442 Login validation
check_circle Functional person Ana M.
check PDF generates
check Data included
check Format OK
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check Images OK
"PDF export working as expected."
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Ticket Resolved #18465
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Assigned Marko P.
error
Critical #18472
forum
3 Comments #18468
science
Test OK Functional

Powerful Features

Everything you need to manage customer support efficiently

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Smart Ticket Management

5-digit ticket IDs, 3-stage workflow, priority levels, and file attachments for seamless tracking.

schedule

Intelligent Scheduling

Automatic ticket scheduling based on engineer priorities, workload balancing, and time estimates.

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Built-in QA Testing

Create test requests, assign testers, track results - functional, partial, or non-functional.

language

Multi-language Support

Available in 8 languages including Serbian, Croatian, Slovenian, Macedonian, and English.

api

REST API

Token-based authentication, full API access for third-party integrations and automation.

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Real-time Notifications

Email alerts for ticket creation, status changes, comments, and test completions.

analytics

Advanced Analytics

Dashboard with 7-day trends, priority distribution, engineer workload, and company stats.

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Role-based Access

Three user types - Customer, Engineer, Admin - each with tailored dashboards and permissions.

1 / 8
confirmation_number

Smart Ticket Management

5-digit ticket IDs, 3-stage workflow, priority levels, and file attachments for seamless tracking.

schedule

Intelligent Scheduling

Automatic ticket scheduling based on engineer priorities, workload balancing, and time estimates.

science

Built-in QA Testing

Create test requests, assign testers, track results - functional, partial, or non-functional.

language

Multi-language Support

Available in 8 languages including Serbian, Croatian, Slovenian, Macedonian, and English.

api

REST API

Token-based authentication, full API access for third-party integrations and automation.

notifications_active

Real-time Notifications

Email alerts for ticket creation, status changes, comments, and test completions.

analytics

Advanced Analytics

Dashboard with 7-day trends, priority distribution, engineer workload, and company stats.

admin_panel_settings

Role-based Access

Three user types - Customer, Engineer, Admin - each with tailored dashboards and permissions.

How It Works

Simple 3-step workflow from ticket creation to resolution

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To Do

1. Create Ticket

Customer submits a ticket with title, description, priority, and attachments. Automatic 5-digit ID assigned.

engineering
Active

2. Work in Progress

Engineer assigned, work begins. Real-time comments, status updates, and time tracking.

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Closed

3. Resolved & Tested

Ticket closed, optional QA testing. Customer notified, satisfaction confirmed.

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1. Kreirajte Tiket

Kupac podnosi tiket sa naslovom, opisom, prioritetom i prilozima. Automatski dodeljen 5-cifreni ID.

Za Uraditi
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2. Rad u Toku

Inženjer dodeljen, rad započinje. Komentari u realnom vremenu, ažuriranja statusa i praćenje vremena.

Aktivan
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3. Rešeno i Testirano

Tiket zatvoren, opciono QA testiranje. Kupac obavešten, zadovoljstvo potvrđeno.

Zatvoreno

Benefits for Everyone

Designed to help every role in your organization

person

For Customers

  • check Easy ticket submission
  • check Real-time status tracking
  • check Comment on tickets directly
  • check Attach files and screenshots
  • check Email notifications
  • check Participate in testing
engineering

For Engineers

  • check Smart ticket prioritization
  • check Automatic work scheduling
  • check Time estimation tracking
  • check Category/module priorities
  • check Monthly planning view
  • check REST API for automation
admin_panel_settings

For Administrators

  • check Complete ticket oversight
  • check Engineer workload analytics
  • check 7-day trend reports
  • check Bulk email campaigns
  • check User & company management
  • check QA testing oversight
person

For Customers

  • check Easy ticket submission
  • check Real-time status tracking
  • check Comment on tickets directly
  • check Attach files and screenshots
  • check Email notifications
  • check Participate in testing
engineering

For Engineers

  • check Smart ticket prioritization
  • check Automatic work scheduling
  • check Time estimation tracking
  • check Category/module priorities
  • check Monthly planning view
  • check REST API for automation
admin_panel_settings

For Administrators

  • check Complete ticket oversight
  • check Engineer workload analytics
  • check 7-day trend reports
  • check Bulk email campaigns
  • check User & company management
  • check QA testing oversight

Simple, Transparent Pricing

Choose the plan that fits your team

Starter 29€/mes

For small teams getting started

  • check 3 users (clients)
  • check 5 workers
  • check 1 Project Manager
  • check Unlimited tickets
  • check Basic reporting
  • check 2 languages
  • check Shared hosting
  • close Email notifications
  • close Advanced analytics
  • close QA Testing module
  • close API access
  • close Priority support
  • close MCP connection for AI tools
  • add_circle Dedicated server (add-on)
Get Started
Most Popular
Professional 79€/mes

For growing companies

smart_toy MCP integration - first month FREE!
  • check 10 users (clients)
  • check 15 workers
  • check 2 Project Managers
  • check Unlimited tickets
  • check Basic reporting
  • check All 8 languages
  • check Shared hosting
  • check Email notifications
  • check Advanced analytics
  • check QA Testing module
  • check Priority support
  • close Full API access
  • close MCP connection for AI tools
  • add_circle Dedicated server (add-on)
Get Started
Enterprise Contact

For large organizations

  • check Unlimited users
  • check Unlimited workers
  • check Unlimited Project Managers
  • check Unlimited tickets
  • check All 8 languages
  • check Dedicated server included
  • check Email notifications
  • check Advanced analytics
  • check QA Testing module
  • check Full API access
  • check Priority support
  • check MCP connection for AI tools
  • check SLA guarantee
  • check Custom development
Contact Sales

Starter

For small teams getting started

29 EUR /month
  • check 3 users (clients)
  • check 5 workers
  • check 1 Project Manager
  • check Unlimited tickets
  • check Basic reporting
  • check 2 languages
  • check Shared hosting
  • close Email notifications
  • close Advanced analytics
  • close QA Testing module
  • close API access
  • close Priority support
  • close MCP connection for AI tools
  • add_circle Dedicated server (add-on)
Get Started
Most Popular

Professional

For growing companies

79 EUR /month
smart_toy MCP integration - first month FREE!
  • check 10 users (clients)
  • check 15 workers
  • check 2 Project Managers
  • check Unlimited tickets
  • check Basic reporting
  • check All 8 languages
  • check Shared hosting
  • check Email notifications
  • check Advanced analytics
  • check QA Testing module
  • check Priority support
  • close Full API access
  • close MCP connection for AI tools
  • add_circle Dedicated server (add-on)
Get Started

Enterprise

For large organizations

Contact Us
  • check Unlimited users
  • check Unlimited workers
  • check Unlimited Project Managers
  • check Unlimited tickets
  • check All 8 languages
  • check Dedicated server included
  • check Email notifications
  • check Advanced analytics
  • check QA Testing module
  • check Full API access
  • check Priority support
  • check MCP connection for AI tools
  • check SLA guarantee
  • check Custom development
Contact Sales
savings

Save with Long-term Subscription

Choose your subscription period and get a discount

3 months 2% off
You save:
6 months 5% off
You save:
Recommended
12 months 12% off
You save:
Best Value
24 months 20% off
You save:
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Frequently Asked Questions

Find answers to common questions

Emikon Helpdesk is a professional ticketing system designed to help companies manage customer support efficiently. It offers smart ticket management, automatic scheduling for engineers, built-in QA testing, and multi-language support.

Tickets follow a 3-stage workflow: 'To Do' when created, 'Active' when an engineer is working on it, and 'Closed' when resolved. Each ticket gets a unique 5-digit ID and can include priorities (Critical, Major, Minor, Trivial), categories, and file attachments.

Emikon Helpdesk supports 8 languages: Serbian (Latin and Cyrillic), Croatian, Bosnian, Slovenian, Macedonian, Montenegrin, and English. Users can switch languages at any time from the interface.

Yes! Professional and Enterprise plans include full REST API access with token-based authentication. You can retrieve tickets, add comments, close tickets, and more programmatically. API documentation is provided upon signup.

When a ticket is closed, admins can create a test request and assign a tester. The tester evaluates the fix and marks it as Functional, Partially Functional, or Non-functional. If issues are found, a new ticket can be created automatically.

Absolutely. Emikon Helpdesk uses HTTPS encryption, secure authentication, and role-based access control. Enterprise customers can opt for on-premise deployment for complete data control. Regular backups and 99.9% uptime guaranteed.

Yes! We offer a free demo and a 14-day trial of the Professional plan. Request a demo using the contact form below, and our team will set you up with a personalized walkthrough.

Shared hosting means your application runs on a server shared with other clients - ideal for smaller teams with standard workloads. Dedicated hosting provides an exclusive server just for your organization, offering better performance, more resources, and enhanced security. Dedicated hosting is available as an add-on for Starter and Professional plans, and is included with Enterprise.

Request a Demo

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